Privacy Policy GDPR
Draft Date Published: 11st January 2020
Who is collecting your data?
Your data is collected and controlled by:
United Kingdom M’bondo Community (UMC)
Website: www.mbondo.uk
Telephone: 074 38 257321
info@mbondo.uk
privacy@mbondo.uk
Privacy Statement:
This privacy policy sets out how we use and protect any information that you give UMC when visiting our website.
UMC is committed to ensuring that your privacy is completely protected. All information you provide is handled with absolute confidentiality and in accordance with data protection legislation. We will never pass on any of the information you do not intend to provide to any other organisation without your explicit permission and you can be sure that no third parties will ever contact you as a result of your correspondence with us. We have implemented a number of physical, electronic and managerial procedures to protect the information we collect online.
Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this process by contacting us at privacy@mbondo.uk. This mailbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What data is being collected?
UMC cares about your privacy. For this reason, we collect and use personal data and necessary information as it might be needed for us to deliver to you our services, websites and mobile applications (collectively, our “Services”).
Your personal data includes information such as:
Name
Address
Telephone number
Date of birth
Email address
Other data collected that could directly or indirectly identify you.
What We Collect
We collect, store, and process the following types of information on our users so that we can provide the best possible experience when you utilise our services:
Various contact information such as your name, address and email
Demographic information such as your location, gender and age.
When you register at UMC website
*Username:
*Password: (crypto hashed, never stored in plain text)
*Email:
Registration date, last visited date
When you are using Chat on our website:
Name (when provided, if not provided data is anonymized)
Phone
Message:
Address
Reason of selling
IP
Last visit time
Chat duration
Operating system and browser used
Web pages (on our site) browsed during an open chat
When you contact through inquiry form
We receive email with the following information.
Name *
Email *
Subject *
Message *
There is an option in the form if selected you can send a copy to yourself.
When you are signing up for our newsletter
E-mail address
When you subscribe for our website (the newsletter software sends the emails to provide you with the best experience and deliver the messages on time)
To leave our mailing list
To leave our mailing list, simply send email to unsubscribe@mbondo.uk. UMC respects your privacy.
How are we collecting it?
The personal data is collected by you inputting the data to our website or using any associated service on the website by doing so you are granting us consent/the right to process that personal data in order to provide the service you have signed up to.
Note:
Please note additional data might also be collected by Tawk.to (Live chat software), Google Analytics, Bing Analytics, Skype, IMessage, WhatsApp, Facebook, LinkedIn, Twitter as we use these services to deliver our services.
Providing your data is voluntary, however, due to the scope of our services and their specifics it is necessary in order to provide the services we offer.
Why are you collecting it?
The only reason we collect personal data is to provide the service you are signing up for.
Newsletter – to send you updates about our services, service updates and other information
Chat – to let you communicate with our staff to answer questions you may have and provide online support.
Helpdesk – to provide you with the support and answer any questions you may have regarding our services
What we do with the information
Internal record keeping.
It is used in the report generation
We use the information to improve our website and services.
We may send promotional information about new services or special offers via the contact information you have provided.
How are we using it?
We are using your data to provide you best experience when using our website and our services.
The data will be used for your authentication, debug, collect anonymous stats, and to deliver and to improve the services we provide.
Who will it be shared with?
We use processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use):
Electronic payment processors
Accounting software
Google analytics
Software that supports the newsletter
Software that supports contact via chat
Support software
Hosting provider
When we use the services of entities located outside the EU. Your data may be transferred to a third country. We make sure that your data is safe.
You have the option of obtaining a copy of the data. To do this, contact us at privacy@mbondo.uk note that all UMC data processor providers have been checked to be all General Data Protection Regulation (GDPR)-compliant.
How long will we store it?
The data will not be processed longer than the purpose for which it was collected.
If you have agreed, your data will be processed until you withdraw consent to their processing.
If you have created an account, then your details will be processed until you delete your account.
If you have made any transactions with us then transaction data for existing legal provisions, the data will be processed in accordance with the applicable legal provisions, e.g. for accounting and tax purposes.
Chat – your data will be processed until you withdraw consent to their processing or delete your account
Google/ Bing analytics – kindly check their data retention duration
Email – as long as consent is not withdrawn (you can click “Unsubscribe” in each email)
What control do I have over it?
If your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.
Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, contact us using contact forms, sign up to the newsletter, contact us via Chat).
The only source of data we have is when a user explicitly provides it.
You can always contact us to privacy@mbondo.uk to withdraw any consent and/or to request to delete your account or provide you with the information.
Our customer’s rights regarding GDPR are considered and enforced, including:
Right to be informed:
In this Privacy Policy, we inform our users about the use that will be made of their data
Right of access:
Our users can access all their data stored on the UMC website by:
If they have created a user account, then by login into their account;
And/or by contacting us on email at privacy@mbondo.uk
Right of rectification:
If you want to change anything in your data just contact us at privacy@mbondo.uk, we’ll process all your rectification queries
Right of erasure:
If you want to have your account deleted just contact us at privacy@mbondo.uk, we’ll process your erasure query within the lawful timescales
Right to restrict processing:
We don’t process the data of our customers (and our customers end-users) except as detailed on this page
Right to data portability:
Our users may contact us anytime at privacy@mbondo.uk if they wish to get an export of their personal data as defined under GDPR
Right to object:
We handle all requests on this matter from our users. Our users may contact us anytime at privacy@mbondo.uk
The right to lodge a complaint
If you think that your data is being processed illegally, you have the right to file a complaint with ICO UK.
Profiling
If you agree to receive the newsletter, the services used may collect your data regarding the activity on our site, e.g. visited subpages and the time of visiting them, and on this basis, we choose the time and content of the messages sent. You can unsubscribe from this service by clicking the “Unsubscribe” link in each Newsletter message we send.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit information to our database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.
Your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Cookies Policy
Cookies are simple text files that contain small pieces of information designed to improve the users experience on a website.
This website uses cookies to manage authentication, navigation, and other functions. By using our website, you agree that we can place these types of cookies on your device. The data gathered is then utilised to improve used as a means of improving our website’s usability and performance.
We track user sessions using Google Analytics; to find out more about Google Analytics please visit http://www.google.com/analytics/learn/privacy.html.
If you wish to opt out of Google Analytics tracking, you can install an add-on for your browser by clicking https://tools.google.com/dlpage/gaoptout
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
We use cookies to help us remember and process your requests and save your preferences for future visits.
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the website.
The website does not automatically collect any information, except for the information contained in cookie files.
Cookies files (so-called “cookies”) are IT data, described in Directive 2009/136 / EC of the European Parliament concerning the processing of personal data and privacy protection in the electronic communications sector (Directive on privacy and electronic communications) and Article 173 of the Telecommunications Law, in particular, text files that are stored on the Website User’s end device and are intended for use of the Website’s websites. Cookies usually contain the name of the site where they come from, their storage time on the end device and a unique number.
Cookies are used to:
a) adapt the content of the Website pages to the preferences of the User and optimise the use of websites; in particular, these files allow to recognise the device of the Website User and correctly display the site, tailored to his individual needs;
b) create statistics that help to understand how Website Users use sites, which allows improving their structure and content;
The Website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User’s end device until logging out, leaving the website or turning off the software (web browser).
“Persistent” cookies are stored on the User’s device for the time specified in the cookie file parameters or until the User deletes them.
In many cases, software used for browsing websites (web browser) allows cookies to be stored in the User’s device by default.
Website Users can change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings. They will inform about their every posting on the Website User’s device.
Detailed information about the possibilities and ways of handling cookies are available in the software (web browser) settings.
The Website Operator informs that changes to cookie settings may affect some of the functionalities available on the Website.
Cookie files are placed in the user’s end device and may also be used by advertisers and partners cooperating with the website operator.
More information about cookies is available in the “Help” section in the browser’s menu.
If the user does not want to receive cookies, he may change the browser settings. We warn you that disabling the cookies necessary for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may prevent the use of websites. To manage cookie settings, select the web browser/system from the list below and follow the instructions:
Internet Explorer Chrome Safari Firefox Opera Android Safari (iOS) Windows Phone Blackberry
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting the work, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party links or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. One week before changes are applied.